Booking terms and conditions


Tour-leader conditions

One additional passenger (or tour-leader) is granted a free berth in a half-twin cabin for groups with a minimum of 15 full paying guests.

Child policy

  • Infants below 4 years may sleep in their parents' cabin at no extra charge but parents are to provide their own baby food.
  • Children under 4 years: no charge
  • Children aged 4-12 years: 30%

Our prices include

  • Full board accommodation, including meals, coffee, tea and drinking water
  • French or English speaking guide
  • Visits outlined in the program
  • Entrance fees
  • Transportation from departure port to arrival port

Our prices do not include:

  • Personal travel insurance
  • Tours and meals other than those mentioned in the program
  • Transfer from/ to airport/hotels
  • Personal expenses
  • Tips for the crew

Reservation policy

Option terms can be offered as follows:

  • More than 120 days prior to departure date: 30 days option
  • Between 120 days and 60 days: 15 days option
  • Between 59 days and 30 days: 7 days option
  • Between 29 days and 11 days: 1 day option

These options expire if down payment is not received by us by the stated date.

FIT Payment and Cancellation Terms

30% down payment is required to confirm reservation.

Payment of the balance shall be made 30 days prior to departure.

Cancellation fees

  • More than 60 days prior to departure: 0%
  • Between 60 and 31 days prior to departure: 30% of price
  • Between 30 and 21 days prior to departure: 50% of price
  • 20 days to departure date or no show: 100% of price

Charter Payment and Cancellation Terms

Charter conditions apply when booking 6 cabins or more.

  • 30% deposit is required upon confirmation of charter booking
  • 30% (second) payment by 120 days prior to departure
  • Balance 60 days prior to departure

Cancellation fees

  • More than 120 days prior to departure: 0%
  • Between 120 and 60 days prior to departure: 60% of price
  • 60 days prior to departure date or no show: 100% of price

Terms and conditions

1. Though every effort will be made to ensure that the published itinerary is followed as closely as possible, due to uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.

2. The ship's purser and captain are jointly responsible for passengers' comfort and safety. Passengers must accept their decisions and instructions.

3. Whilst our crew do everything in their power to facilitate landings, access to the ship at certain river stations can be difficult, with steep and sometimes slippery riverbanks. Elderly passengers should consult their doctors before leaving to ensure that they are fit for travel. Wheelchairs are not allowed.

4. In the case of water levels being either too high or low, or there are defects to the vessel beyond the control of the shipping line, an alternative itinerary will be offered to passengers after consultation between the ship's purser and CFM management, subject to provision of accommodation and meals being maintained on board the vessel unless by prior agreement with the charterer.

5. CFM is not liable for bearing any extra costs of transporting passengers to and from the point of embarkation or disembarkation unless passengers or their agents have purchased transfers from/to airport and hotels from us.

6. Clients should seek advice from their doctor regarding relevant immunizations and prophylactics for travel in the Mekong Delta.

7. Clients must be fully insured to cover any risk of medical repatriation and CFM is in no way responsible for such liabilities.

8. Once a booking has been received through a sales agent or directly from the passenger, a contract exists between the company and the client and these terms and conditions must be adhered to by both parties.

9. Unless otherwise agreed, agents are responsible for the punctual transfer of their clients to and from the shi and in the event of a late arrival the ship is not obliged to delay departure and thereby disrupt tight schedules.

10. The company accepts no liability or responsibility for loss or damage to passengers' property whilst on board a company vessel.

11. It is not permitted to allow any type of animal on board.

12. Infants below the age of 4 years may sleep in their parent's cabin at no extra charge but CFM cannot guarantee the availability of a cot. Children of 4 years and over must occupy their own berth.

13. In the event of a dispute the law of the country in which the vessel is operating will apply.

14. Clients and their agents must abide by these terms and CFM reserves the right to either cancel an existing reservation or to refuse passage in the event that these terms are not complied with.

15. In the event that one passenger enters into a commercial or other form of relationship or arrangement with another passenger, CFM is no way liable for the obligations of one passenger to another passenger or for any resulting claim that arises. The company is in no way liable for any claims from either party, of any nature whatsoever, arising as a result of any such relationship or arrangement entered into without the involvement or prior agreement of the company.